Allow Pioneer-360’s fully staffed IT department to completely and proactively manage your IT infrastructure. The 90˚, 180˚, and 360˚ options of this Fully Managed IT package, designed for all organizations, give you the flexibility to meet all of your business’ IT needs.
Pioneer-360’s Fully Managed IT package is designed to cater to all small to mid-sized organizations across any industry. Allow Pioneer-360’s expert IT staff to protect every layer of your IT environment and mitigate your risk profile through dynamic cybersecurity solutions and proactive management and monitoring of your network. Set your IT budget with this plan that optimizes the way you do business.
Enjoy all the benefits of our 90˚ package plus:
Enjoy all the benefits of our 90˚ and 180˚ packages plus:
Network outages can potentially cost a company thousands and, in some cases, millions of dollars. One way to mitigate your risk profile is by doing a proper network assessment and finding where your network’s vulnerabilities are. Our team of highly qualified IT professionals are ready to assist in finding these weaknesses.
Keeping your business running smoothly requires building and maintaining a robust, highly available network. After assessing your IT environment, our system engineers design a network tailored to your organization’s needs.
Once a plan is in place, our professional technicians install the technology into each customer’s unique environment. Whether you’re upgrading your existing hardware, adding new technology to new locations, or scaling your business, Pioneer-360 technicians are ready to install your new hardware today.
Maximizing your IT infrastructure’s uptime demands is critical for your everyday operation. Let Pioneer-360 detect and remediate issues before they become problems. Partner with Pioneer-360 to optimize your organization’s performance, minimize risk to your IT environment, and stay up to date with the best technology practices and tools.
Pioneer-360’s Fully Managed IT packages can include remote monitoring and management, managed endpoint detection and response, patching, Microsoft 365 email and applications, email backup, anti-spam protection, secure file sharing, cloud backup with a local appliance, disaster-recovery testing, immutable cloud backup, a next-generation firewall, Level One help-desk support, and remote technical support. Higher package levels can also include PCs, monitors, servers, and network devices through Hardware as a Service.
It can, but it does not have to. Fully Managed IT can function as an outsourced IT department for an organization without enough internal resources. If your organization already has an IT team and wants to retain it, Pioneer-360’s co-managed Remote Partner Program may be a better fit because it allows responsibilities to be divided between your staff and Pioneer-360.
Response expectations depend on the priority of the issue and the service agreement selected by the customer. During onboarding, Pioneer-360 establishes how requests are submitted, prioritized, escalated, and handled. Organizations that require a particular response commitment should confirm that requirement during the consultation and ensure it is documented in the final service agreement.
Yes. Pioneer-360 offers different service levels so organizations can select the tools, support, and hardware coverage that fit their current environment. Services can be adjusted as the number of users, locations, devices, security requirements, or business priorities change. Pioneer-360 reviews the environment and recommends the appropriate package rather than applying the same configuration to every customer.
Pricing depends on factors such as the number of users and devices, the size and condition of the IT environment, required services, security and compliance needs, hardware coverage, and level of support. After reviewing those requirements, Pioneer-360 can recommend a package and provide a proposal. This gives the organization a defined recurring IT expense based on the agreed scope instead of a generic one-size-fits-all price.
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